Standard Warranty

• Hardware: 12 Months (from date of shipment). 30-day turnaround from date defective unit arrives at ARRIS.
• Software: 120 days (from date of shipment). E-mail support for software defects only. 48-hour response to e-mail. Maintenance and emergency releases. (Customer-installable fixes and updates to operational software. Does not include major new functionality releases.)

Repair Contracts

• Extended Warranty: 12 months (from purchase of extended warranty contract). Replacement unit shipped w/in 30 calendar days of ARRIS receipt of defective unit.*
• Advanced Replacement: 12 months (from purchase of advanced replacement warranty). Replacement unit shipped within two business days of ARRIS RMA (Return Materials Authorization) being opened

Return Authorization Requests

• For return material authorizations, please download the RMA Request Form, complete it and then email it to repair@arrisi.com.

Access and Transport Products Program Announcements

• Refurbishment Programs

*Turn-around time assumes units are returned in reasonable quantities. Large volume returns will be done on best effort only. A hardware screening fee may be charged for units sent for repair that are assessed “No Problem Found.