Automate subscriber provisioning services for improved reliability, performance, and QoS
Provision the widest range of CPE devices with the fastest, most reliable, cost-effective services available
Authenticate and activate subscriber devices quickly, securely, and reliably
Reduce CAPEX with improved server efficiency and contain OPEX with automated, error-free provisioning
Cost-effectively enhance provisioning with superior quality, scalability, reliability, and server efficiency
CPE device provisioning and startup are critical customer touch points and must be fast and flawless to keep subscriber satisfaction high, support costs low, and revenue flowing predictably. Incognito Broadband Command Center automatically brings modems, MTAs, ATAs, and other customer-premise equipment online quickly and reliably based upon subscriber-selected services and operator-defined policies. Incognito significantly reduces manual administration while enhancing customer service with powerful auto-configuration capabilities that dramatically improve responsiveness, reliability, ease of use, scalability, and flexibility. With Incognito’s carrier-grade security and ultra-fast provisioning, MSOs significantly improve response time and QoS at the same time as driving down error and rework. Customer satisfaction improves and subscriber activation costs drop -- up to 20%.
MSOs managing large subscriber networks handle tens of thousands of provisioning and service requests across many different devices in a single hour. Incognito leads the industry in speed of provisioning and variety of equipment supported. Scaling to 500,000 devices per server, Incognito delivers IP addresses, DHCP options, and configuration files to each subscriber device quickly, reliably, and with minimal network impact. Engineered for 99.999% availability through 1:1 server redundancy and a robust server-cluster architecture, Incognito Broadband Command Center gives MSOs fast, minimum-effort provisioning of SIP, PacketCable, and DOCSIS devices. Service rollout is simplified through highly-efficient dynamic file generation, special event handling, and a comprehensive OSS/billing system API set. Incognito’s superb reliability and scalability give MSOs industry-leading provisioning performance and flexibility in a standards-based platform with the lowest total cost of ownership.
