Network and Service Quality of Experience Management Solutions
Ensure installations are done right the first time
Increase technician productivity rates
Support superior customer service processes
Improve network availability and operational efficiency to reduce CAPEX, OPEX and churn
Today's world of consumer-driven on demand offerings for voice, video, and data brings a host of complicated management issues, including providing new services for customers, managing capacity usage and congestion, overseeing the health of networks, and providing tools for technicians.
ARRIS Assurance Solutions help network operators manage the entire customer life cycle, from customer acquisition to retention, using business and operations software built with open standard components. The ARRIS portfolio of advanced Assurance applications supports customer experience metrics, quality driven service tiers, service and network assurance, network optimization and health, coupled with best of class automated workforce management. These are the components that network operators need to increase their customer base and deliver service that retains customers and keeps them loyal.
