ARRIS Cable Operators and other service providers who purchase ARRIS equipment may also purchase support contracts.   Using the provided support contract ID, you can obtain access to the ask.arrisi.com web support tool.  At ask.arrisi.com, you can obtain access to the following:

• Knowledge Base Information (also known as solutions)
• User Documentation
• Support Contact Information
• Current open support cases
• Ability to create a new support case (for technical support or repair and return)
• Training Webcast

ARRIS Retail Customers may also receive support and warranty assistance.   Visit our ARRIS Consumer webpage to access to information on how to contact ARRIS for equipment purchases of  ARRIS equipment as an end consumer.